8999be Privacy Policy

1 Types of Information We Collect

We collect information from you in two main ways — (a) information you provide directly, and (b) information collected automatically while you use our services.

1.1 Information You Provide Directly

When you create an account or use our services on 8999be, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment information — bKash, Nagad, Rocket, or bank account details
• Username and password
• Information provided when contacting customer support

1.2 Information Collected Automatically

When you visit our website, the following information may be collected automatically:

• IP address and geographic location (country/region)
• Browser type and version
• Device information (operating system, screen resolution)
• Time spent on the website and pages visited
• Session information collected through cookies and similar tracking technologies
• Transaction history and betting activity records

2 Purpose of Information Use

8999be uses your information for specific and legitimate purposes. We may use your personal information for the following reasons:

2.1 Service Operation and Improvement

• Account creation, verification, and maintenance
• Processing financial transactions including deposits and withdrawals
• Managing bonuses and promotional offers
• Identifying and resolving technical issues
• Improving service quality and user experience

2.2 Legal Compliance and Security

• Identity verification (KYC — Know Your Customer)
• Prevention of fraud, money laundering, and other illegal activities
• Implementing responsible gaming policies
• Preserving evidence for dispute resolution

2.3 Communication and Customer Support

• Sending important notifications related to your account
• Providing support via 24/7 live chat and email
• Informing you about promotional offers and updates (with your consent)

3 Information Sharing and Disclosure

8999be is committed to keeping your information as confidential as possible. However, in certain circumstances, information may be shared with the parties listed below:

• Payment processors: Information required to complete bKash, Nagad, Rocket, and bank transactions.
• Technology partners: Companies that assist with website hosting, security, and service operations.
• Legal authorities: To regulatory bodies in the case of a court order or legal obligation.
• Fraud prevention agencies: As required to prevent and investigate illegal activities.

In each of the cases listed above, third parties are obliged to use your information only for the specified purpose and are bound by their own confidentiality agreements.

4 Cookies and Tracking Technologies

Our website uses cookies and similar technologies that help improve your browsing experience. Cookies are small data files stored on your device.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and security. These cannot be disabled.
• Functional cookies: Used to remember your preferences and language settings.
• Analytics cookies: Used to monitor and improve website usage.

4.2 Cookie Controls

You can disable non-essential cookies from your browser settings. However, disabling essential cookies may limit some website functionality and affect your login experience.

5 Information Security and Protection

8999be treats the protection of your personal information as its highest priority. We have implemented industry-standard security measures:

• SSL (Secure Socket Layer) encryption for all data transfers
• Advanced encryption technology for storing sensitive information
• Regular security audits and vulnerability assessments
• Two-factor verification for accounts
• Firewalls and intrusion detection systems to prevent unauthorised access to the system
• Data access restricted to authorised staff only

6 Data Retention Period

We retain your information for as long as necessary to provide our services and meet legal obligations. The general policy is as follows:

• Account information: While the account is active and for the period required by applicable law after closure.
• Transaction records: A minimum of five years in accordance with financial regulations.
• Communication records: Up to two years to improve customer service standards.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies remain active for a maximum of 12 months.

After the specified period, information is securely deleted or anonymised so that it cannot identify any individual.

7 Your Rights and Controls

As a user of our platform, you have a number of rights over your own information:

7.1 Access and Correction

You can log in to your account at any time to view and update your personal information. Contact our customer support team to correct any incorrect or outdated information.

7.2 Request for Data Deletion

You may request that your information be deleted. However, in cases of legal obligation or ongoing disputes, we may be required to retain certain information for a specified period.

7.3 Opting Out of Promotional Communications

If you do not wish to receive promotional emails or notifications, use the "Unsubscribe" link at the bottom of any message or notify us directly. Account and service-related notifications will always be sent.

7.4 Closing Your Account

You may request that your account be closed. Please contact our customer support for this. Even after account closure, some information may be retained to meet legal requirements.

8 Protection of Minors

8999be provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.

Age verification is mandatory at registration, and we reserve the right to verify identity documents in any case of suspicion. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

9 International Data Transfers

For the operation of our services, your information may in some cases be processed or stored on servers outside Bangladesh. In such cases, we ensure that:

• Transferred information is subject to adequate protection measures.
• Third-party servers or service providers are bound by strict confidentiality agreements.
• International data protection standards are followed.

10 Policy Changes and Updates

8999be reserves the right to change or update this privacy policy as needed. For any significant changes, we will:

• Post a clear notice on the website.
• Inform registered users by email.
• Update the "Last updated" date at the top of the policy.

Continued use of the service after any changes will be considered acceptance of the new policy. We therefore recommend visiting this page regularly.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team will endeavour to respond to your message within a reasonable time.

• 24/7 Live Chat — instant support in Bengali
• [email protected]

We respect your privacy and take every concern seriously. Thank you sincerely for your trust and confidence in 8999be.